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Inbound
SERVICES
Customer service is one of the most important aspects of any business. Excellent customer service will provide companies with a better reputation from customers who realize that their needs and concerns are met. They will be more likely to revisit the company simply due to the customer service experience they receive. Many companies are now using or implementing inbound customer service call centers.
Outbound
An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization. Outbound call center agents typically are selling products and services or making appointments. An outbound call center may be a traditional call center or a virtual call center.
Blended
Call center services that dynamically adjust outbound dialing levels as inbound call volumes fluctuate to balance call load at a consistent level, allowing agents to receive both inbound and outbound calls simultaneously.
Process Outsourcing
A method of subcontracting various business-related operations to a third party. When business process outsourcing began, it applied chiefly to manufacturing entities, such as soft drink manufacturers. However, it is now applicable to the outsourcing of services.